OUR SERVICES
variety of IT services
01.
Fractional IT leadership
(Project & Programme Management / Service Delivery / Change Management / Release Management)
With decades of management and leadership experience across many technology and business disciplines, I am an accomplished leader who can quickly gain engagement and buy-in with multi-disciplined teams. Comfortable working with people at all levels of the organisation, I bring clarity to complex technical concepts for a non-technical business audience.
My specialisation in the hospitality sector ensures that I speak the language of the industry, enabling me to be effective with hotel operations teams as well as corporate functional teams.
02.
Property Technology Operations
Many years of operational hotel experience have taught me how to collaborate effectively with property teams, ensuring that they are getting best use out of technology solutions to enhance operational effectiveness and the guest experience.
I can quickly augment the leadership team of an individual property, cluster or region to support them with their technology aspirations, the introduction of new technology systems, or the onboarding and coaching of new technology team members.
03.
Technology and Procurement Expertise
(Software, Hardware, Services and RFP/RFQ/Contract Negotiation/KPI & Service Level Reviews)
Acquisition of new systems, equipment or service providers can be a challenging and time-consuming experience.
With a deep understanding of procurement and supply chain delivery I can help hotel owners or operators to make selections and negotiate terms with suppliers to ensure an optimal outcome for the hotel(s).
I have previously worked on procurement and supply chain activities from RFQ/RFP through to delivery and service management for global programmes supporting properties in over 120 countries in the Americas, Europe, Middle East and Africa, and Asia Pacific regions.
04.
Property Openings and Transitions – Technology Leadership & Governance
Opening new hotels, transitioning from a managed agreement to a franchise MA, or converting from one brand to another are complex and challenging processes. Property conversions (flag changes) typically follow an accelerated delivery plan, with complicated legal and other transitional implications as the hotel changes hands, management status, or shifts from one brand to another.
I have several years’ experience leading these activities from a technology perspective. The migration of data across property systems, integrations and the governance of these complex projects requires a set of competencies and understanding that operational teams may not have. I can support your hotels with this type of project, enabling you to achieve that opening deadline as far as technology is concerned.
05.
Sustainability Advice and Guidance
Environmental sustainability is proving to be an increasingly important aspect of property operations. Having first worked in a sustainability role (in the media and advertising space) as a graduate in 1992, I have a long track-record of identifying and delivering practical, real-world examples, using technology as an enabler.
If you are looking to reduce your carbon footprint, I am Carbon Literacy Project Certified and have also studied for a master’s degree in Sustainability with Behaviour Change at the Centre for Alternative Technology (affiliated to Liverpool John Moore’s University). I have a broad and detailed knowledge of the types of change necessary to reduce environmental impact, while at the same time enhancing business efficiency.
06.
Digital Transformation
Most hospitality organisations deploy numerous ‘black box’ technology solutions across their business to enhance the delivery of guest services and to improve operational effectiveness.
The benefits of these solutions may never be realised if the organisation does not take a centralised and joined up approach to their digital journey.
I can support and advise on digital transformation programmes, helping you to bring in the right expertise to accurately assess your ‘as is’ and guide you on your ‘to be’ objective.
Contact me if you’d like to discuss your digital transformation.
01.
Fractional IT leadership
(Project & Programme Management / Service Delivery / Change Management / Release Management)
With decades of management and leadership experience across many technology and business disciplines, I am an accomplished leader who can quickly gain engagement and buy-in with multi-disciplined teams. I am comfortable working with people at all levels of the organisation and can bring clarity to complex technical concepts for a non-technical business audience. My specialisation in the hospitality sector ensures that I speak the language of the industry, enabling me to be effective with hotel operations teams as well as corporate functional teams.02.
Property Technology Operations
Many years of operational hotel experience have taught me how to collaborate effectively with property teams, ensuring that they are getting best use out of technology solutions to enhance operational effectiveness and the guest experience. I can quickly augment the leadership team of an individual property, cluster or region to support them with their technology aspirations, the introduction of new technology systems, or the onboarding and coaching of new technology team members.
03.
Technology and Procurement Expertise
(Software, Hardware, Services and RFP/RFQ/Contract Negotiation/KPI & Service Level Reviews)
Acquisition of new systems, equipment or service providers can be a challenging and time-consuming experience. With my deep understanding of procurement and supply chain delivery I can help hotel owners or operators to make selections and negotiate terms with suppliers to ensure an optimal outcome for the hotel(s). I have previously worked on procurement and supply chain activities from RFQ/RFP through to delivery and service management for global programmes supporting properties in over 120 countries in the Americas, Europe, Middle East and Africa, and Asia Pacific regions.
04.
Property Openings and Transitions – Technology Leadership & Governance
If you are opening a new property or converting a property from one brand to another, I can support you. Having managed major brand transitions and new-build openings of large and high-profile properties around the globe I am well-versed in the complexity involved working with vendors to deliver on time and to budget. Brand transitions or moving from a managed MA to a franchise MA (and vice-versa) are rarely straightforward. If you need a helping hand to navigate these legally complex projects then let’s have a chat.
Opening new hotels, transitioning them from a managed agreement to a franchise MA, or converting from one brand to another are complex and often very challenging processes. Property conversions (flag changes) typically need to follow an accelerated delivery plan, often with complicated legal and other transitional implications as the hotel changes hands. I have many years of experience leading these activities from a technology perspective. The migration of data across property systems, integrations and the governance of these complex projects requires a set of competencies and understanding that operational teams may not have.
05.
Sustainability Advice and Guidance
Environmental sustainability is proving to be an increasingly important aspect of property operations. Having first worked in a sustainability role (in the media and advertising space) as a graduate in 1992, I have a long track-record of identifying and delivery practical, real-world examples, using technology as an enabler. If you are looking to reduce your carbon footprint, I am Carbon Literacy Project Certified and have also studied for a master’s degree in Sustainability with Behaviour Change at the Centre for Alternative Technology (affiliated to Liverpool John Moore’s University). I have a broad and detailed knowledge of the types of change necessary to reduce environmental impact, while at the same time enhancing business efficiency.
06.
Digital Transformation
Most hospitality organisations deploy numerous ‘black box’ technology solutions across their business to enhance the delivery of guest services and to improve operational effectiveness. The benefits of these solutions may never be realised if the organisation does not take a centralised and joined up approach to their digital journey. Loveday Consulting can support and advise on digital transformation programmes, helping you to bring in the right expertise to accurately assess your ‘as is’ and guide you on your ‘to be’ objective. Contact us if you’d like to discuss your digital transformation.